virgin media web safe settings. I keep getting the message seen in the attached picture. virgin media web safe settings

 
 I keep getting the message seen in the attached picturevirgin media web safe settings  VirginMedia

There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. Try computers with Cisco’s OpenDNS using 208. 162. Any website unsuitable for children is blocked by default. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. 4. My Virgin Media App. " Still does not appear to work!Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Preferred DNS 192. Click: Settings. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. com Address: 185. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Please enter your email. 2 Log in to your Virgin Media account using your email address and password. Web Safe will help you block access to web sites known to be infected or to distribute Malware. It'll help to. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Method 2: Flush DNS Cache. Virgin Media Web Safe allows you to block certain websites on all of your devices connected to its network. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. Hi, I apologise whether this has been mentioned in the past. You may want to start by seeing what your site report looks like using a tool like Blocked. From there the Web Safe can be accessed and configured. If the AS Name. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. 222 and 208. Networking and WiFi. Makes sure your dns settings on your computer are manually set - 8. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. We would like to show you a description here but the site won’t allow us. 222. on ‎06-03-2023 16:05. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 168. Thank you for the help. Hi Trying to find a solution to why I cannot access the settings for web safe. 0 Kudos. Remember that parental control settings are only one part of online safety. tried using websafe today, blocking specific websites, those websites are still able to be accessed. 100. Parental controls block websites and applications that you think are unsuitable for your child. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. pc. g. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Switched On Families. com). Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Re: Websafe settings won't save. Virus Safe - Enabled. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. If your websafe option is off, then the toggle will be greyed out. My child safe settings are off but are currently blocking sites regardless. type roblox. Users can change their settings at any time in My Virgin Media. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. 0 that contains your default network information. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. I'm going to send you a private message, so we can look into this for you. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. 9. Regards, Steven_L. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Type of information. Home Phone. run the Standard test and confirm the. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!I have been trying for a couple days to change the websafe settings on my account, but am unable to. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. I can look into doing this for you, I will send you a PM. 4. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. ) and blocked and allowed websites have disappeared completely. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV streaming. 1. Virginmedia. 1. Welcome to the community and thanks for taking the time to post your issue on the forums. 296. Select the correct HDMI input for your box. Site was glitchy earlier this afternoon but now seems to be work. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Select the firewall and tick the following protocol. It’s easy to turn on. Select SPAM Settings. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. Sorry to hear you're having some issues with signing into your online account. Settings to enter. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. imap. 168. Also check the dns settings of your vpn while you're there. com 9. Email address. Home Phone. Once logged in you will see 2 filters; Virus Safe and Child Safe. co. 99. com and we’ll look into them. 4. Working for me on a VM connection (both with VM's DNS and OpenDNS). Apply the Public DNS to the computer / device / your own Router i. 6 - 6. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. Are you seeing the old UI (left) or the new UI (right). With parental controls, you can customise the settings that will control the web. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Joining in. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. No, then Web Safe is still on. Then click on parental controls and then turn it on. Home Phone. Options. Should the issue persist post back here to have issue flagged to the forum team. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. If you changed the computer's network settings to use any Public DNS does that re-gain access. Find the right spot for your hub. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 0 you will need to use 192. on ‎09-07-2023 22:56. Then click on Manage services. * Call costs may vary. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. We'll be more than happy to assist from here!Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. virgin. Tried every browser, device, incognito mode etc. 168. Virgin Media Web Safe allows you to restrict certain types of. My Virgin Media App. Expand the Email option. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Have you retried? You could try changing the DNS server on your PC to Google (8. See. We would like to show you a description here but the site won’t allow us. You can find out more FAQs about Web Safe here. Access your Hub's configuration page - default web address: 192. . Plus all the blocked websites reset to nothing when I log in again. I. . 1/help for specific device where Web Safe is not working. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. It may take up to 24 hours for the change to be. Just wondering why the Hub3 is doing this. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". I can not get websafe/child safe to work on any device. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. I am shown “cannot access to the server”. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Joining in. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. 67. These are both DNS content filters that adjust the behaviour of the VM default DNS. on ‎09-09-2023 11:35. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. It’s been going on for weeks but occasionally the emails return to normal. 168. Back up your device using iCloud or your computer. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. Changes to our Acceptable Use Policy for Virgin Media Mail. Manage Your Account. I have web safe switched off but still certain sites wont load. 162. . Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Expand the Email option. 220. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. Changing network settings to use any Public DNS should re-gain full access for the device. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Tried every browser, device, incognito mode etc. Changing DNS on your device is the best option VM have other DNS 194. Navigate to the My Apps tab and select Web Safe from the menu. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Login to the Virgin Media online account in a web browser. Click on My Apps then Web Safe. Changing DNS on your device is the best option VM have other DNS 194. SpeedMy Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneOptions. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. Click: My Apps. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Virgin Media. Any website unsuitable for children is blocked by default. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. 222. Bypass Child Safe & Virus Safe. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Click: Settings. 159. AtlasVPN: A fast and secure VPN that is great for streaming. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. A quick look at this handy picture should help you find the best location. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. We would like to show you a description here but the site won’t allow us. 168. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Click: My Apps. Account - Cable. These are two settings — Virus Safe and Child Safe. You need to disable Web Safe. Here you’ll find all the help you need for Virgin Media related problems and issues. OpenDNS provide instructions here :. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. on ‎27-08-2023 09:39. Security matters. Learn moreHi. . Virgin Media Web Safe Log in to your My Virgin Media account. Manual configuration settings for email. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. If your site is blocked by a majority of ISPs, it may be that there is a. Click on Manage Web Safe. All devices would need to be re-connected to the WiFi. You can find out more FAQs about Web Safe here. For best. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. I have been using Websafe for some time but I noticed this morning (about 7. -- I'm a Very Insightful Person,. Go to Settings > General, then tap Software Update. If you see two software update options available, choose the one you want to install. Login to the Virgin Media online account and check the Web Safe settings. I have 3 devices. Faced. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. on ‎27-08-2023 09:39. on ‎13-06-2022 11:42. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Go to Settings > General, then tap Software Update. Child Safe is a known source of many problems. Joining in. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. If you want to know more, the updated sections are 6. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. 100 & 194. Joining in. 168. com (connection reset error). Tap Install Now. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Go to Account settings, then Account details b. virginmedia. A new secure password will be generated for you. 1 or whatever else you like. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. e. It's great having you on board with us in the Community. 0 Kudos. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Click: Web Safe. These are two settings — Virus Safe and Child Safe. 100. I have the same problem as well, I have just checked my online security controls and it's all turned off. 8. Virgin Media takes online safety seriously. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. 65% of young people aged 11-16 are in favour of the. nslookup protonvpn. Thanks,Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. g. Manage Your Account. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Options. 65% of young people aged 11-16 are in favour of the. Qurento. 100 nslookup protonvpn. Browse Virgin Media Virgin Media Community. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Security matters. Kind Regards, Steven_LQuickStart, set up and connections. nslookup protonvpn. Select Parental Controls in Virgin Media Web Safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. My Virgin Media, making managing your account easier with all your information in one place. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. on ‎18-01-2023 20:59. com and we’ll look into them. 140Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. We would like to show you a description here but the site won’t allow us. Your previous Web Safe settings will remain active. Browse Virgin Media Virgin Media Community. All seem okay. com, minecraft. Have a look in the Virgin Media online account. Phone. 4. Like a lot of people here it seems. changes not being saved. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. Back up your device using iCloud or your computer. Modem-only. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. If you want to protect children, then click on the Child Safe filter. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Open a Web browser (e. To get around this, you need to turn Web Safe off. Remember that parental control settings are only one part of online safety. It works now. You need F-Secure SAFE – our award winning internet security package. . Thanks,I spend a day looking at all the modem settings yesterday on the router and machine. 48. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. Try again to see if problem persists. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Options. Go to your browser settings and click Advanced settings. on ‎06-07-2023 14:58 I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing. A quick look at this handy picture should help you find the best location. , that can help you bypass Virgin Media IPTV blocking. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. Virgin Media. 0 Kudos Reply. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. 140 and not, the expected, 81. Open a new account or log in to your virgin Media account using your email address and password. Phone. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. IMAP Security. Bypass Child Safe & Virus Safe. All Rights ReservedHere are our top tips to help you on your way. 0. 4. The Web Safe function was working properly for the full year that I was. Options. on ‎10-06-2023 13:58. 0. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. If you changed the computer's network settings to use any Public DNS does that re-gain access. Back up your device using iCloud or your computer. Here are our top tips to help you on your way. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. Please look out for the purple envelope. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Select SPAM Settings. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. 220. New here. 0 you will need to use 192. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. Any help appreciated. in Security matters yesterday; Web Safe Parental Control Not Working. Go to Settings > General, then tap Software Update. Subnet prefix length 255. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Contact the site operator for further help. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. In response to Graham_A. 159. try going to if Web Safe is on this site should be blocked. virginmedia. 222 & 208. 168. 67. 8. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. We give all our customers a complete, market leading security package called Virgin Media. Reply. Settings. Try both Mac and Windows. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. It's the same for virus safe and child safe. 9. Malware can also record or steal information like bank details or account logins. If you changed the computer's network settings to use any Public DNS does that re-gain access. The iPhone can access recordings, but the 2 iPads cannot.